James Martin/CNET
Twitter has begun testing an overhauled process for users to report harmful tweets, with the goal of simplifying the process by asking users to describe what they’re seeing, the social network said Tuesday.
Instead of requiring users to identify which Twitter rule a tweet violates, Twitter’s new “symptoms-first” approach asks them what they felt was wrong with a tweet, relieving them of the burden of interpreting Twitter’s rules. Twitter likened the new approach to an emergency room situation in which a doctor asks where the patient is feeling pain rather than asking if they have a broken leg.
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